Return Policy and Fulfillment

Balfourga Policy on Fullfilment and Delivery

This website is for payment of existing orders that have been made with a sales representative or have been previously negotiated between Balfour-GA and your school.  Please refer to the information you have received from our sales representative and your school for product specifications, pricing, and delivery timeframe estimates. 

Refunds/Returns

Cap and Gown:

Only unopened packages are eligible for return.

Diplomas:

Diploma orders may be cancelled any time before actual production. Diplomas that have already been printed cannot be returned or refunded.

Rings:

Rings may be cancelled one week after the order is placed, with a forfeit of the deposit paid.   After one week orders may not be cancelled, and the full amount will be due. Refunds will be granted on a case by case basis if the order is made incorrectly.

Letter Jackets:

Jackets may be cancelled one week after the order is placed, with a forfeit of the deposit paid.   After one week orders may not be cancelled, and the full amount will be due. Refunds will be granted on a case by case basis if the order is made incorrectly.

All refunds will be made via check and sent by USPS within 30 days.